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Returns and Exchange

Returns and Exchange Policy

If you are not entirely satisfied with your order, you may be eligible for a refund or exchange under the Australian Competition and Consumer Commission's guidelines outlined here

Changing Sizes

For change of sizes, please note that you will have to pay for return shipping to the warehouse.
Please also include a prepaid satchel for us to send you the exchanged item in to:
Returns & Exchange
Unit 2/33 Jade Drive
Molendinar QLD 4214

Received the wrong item/missing item

If you have received the wrong item or are missing part of your order, please contact the team at info@sparms.com.au or (07)5600 0555 and we will rectify the issue ASAP. 

Change of Mind

If you've simply changed your mind and would like to return the item, please ensure that:
  - The product has not been worn and is in its original packaging
  - You have your order number and proof of purchase ready
Send an email through to our team at info@sparms.com.au titled "Refund Request" and we will advise the following steps there. 
We can not guarantee refunds for all orders. Eligibility will be based on ACCC guidelines. 


Due to the current pandemic we cannot allow exchanges for our mask ranges if the packages have been opened. Please make sure that you try and purchase the correct size and if you are unsure please contact info@sparms.com.au for more guidance