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FAQ

General


Q. Why is SParms called SParms?

A.Many people have wondered this question and the answer is quite simple. SParms stands for SP(Sun Protection) Arms as we first started to protect our arms for sports events. Now we try protect all the skin during any form of athletic activities.

Q. Where are you located?

A.SParms is an Australian company based in Gold Coast.

Q. Is it safe to shop with you?

A.Absolutely. We value your privacy and your details are never released to any third parties. Find out more about how we keep your details safe in our Privacy Statement[hyperlink to our privacy statement].

On top of keeping your privacy safe, we always strive to ensure that your credit card transactions only occur in a secure environment. Our payment systems are protected by an SSL certificate and 256-bit encryption which is the same level of encryption used by large banks to keep your information secure.

You can always check the top left of your address bar and look for the lock icon that shows you whether your connection is secure or not.


Orders and Shipping


Q. Can I purchase gift Cards?

A.Absolutely! Just click HERE to purchase your digital gift cards*. You can give them to a friend or keep it for yourself!
*Please note gift cards can not be purchased in conjunction with the first-time user discount.

Q. How can I change/cancel my order?

A.Once orders are placed in our system it is not possible for us to charge you for any items you want to add to the order therefore, we cannot add any items to the order once it has been placed.
If you would like to cancel items in your order, we can try to organize this for you until the point the order has been picked and packed by our dispatch team which is usually the same business day. If we cannot cancel the item for you, please return it to us as per our returns policy.
Please remember that all refunds take about 3-5 business days to process depending on your financial institution.

Q. When can I expect to receive my order?

A.Orders are usually dispatched on the same day as long as it is placed before 1pm AEST. Any orders placed afterwards will be sent out the day after. Once shipped, domestic orders should arrive within 7-14 days for standard shipping, 2-3 business days for express and 14 business days for all international orders.

Q. Can I return or exchange my item?

A. Yes, as long as the garment has not been worn and is in its original, unopened package we will happily exchange or refund Please refer to our returns and exchange policy for more details.


Product and Sizing


Q. Can I use SParms in the water?

A.Sparms is not designed for the sea or pool. It’s fine to get wet but we don’t recommend wearing in the pool as the chemicals can quickly deteriorate the fabric. Unlike swim wear SParms have been made with a super light weight fabric to ensure maximum comfort

Q. How do I wash my SParms??

A.A Cold machine wash with like colours. Do not use bleach as it may discolour the fabric. Do not dry clean. Do not heat wash. Simple washing detergent is sufficient. If there are spot stains, stain removing agents may be used, but do not soak for extended periods of time.

Size
Sleeves Size
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